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Technical support

If a page or upload gets stuck, try these checks. Save a copy of your artwork and any unsent form details before refreshing.

Browser and sign-in checks

  1. Try an updated version of Chrome, Edge, Firefox or Safari. Enable JavaScript for interactive forms and previews.
  2. Allow the site cookies needed for sign-in. If your session has expired, sign in again before retrying the upload.
  3. Refresh the page. If the problem continues, try a private window or temporarily pause an extension for this site.
  4. Clear this site's stored data only if needed, then sign in again. Keep a copy of unsaved work first.

Artwork will not upload

  1. Check that the file is a PDF, PNG, JPG/JPEG or TIF/TIFF and is not empty. Renaming an unsupported file does not convert it.
  2. Check the 50 MiB per-file limit. Export or compress carefully; avoid reducing the artwork below the required print resolution.
  3. Use a short, clear filename and a stable connection. Keep the upload page open until it confirms completion.
  4. If a TIFF preview is unavailable, try a print-ready PDF export. If the file is still rejected, send the error message through Contact us for help.

Preview or proof problems

Check the exported file on your own device, including every page. If the proof appears incomplete, rotated or different from your design, ask us to review it before approval.

If checkout or an upload seems interrupted, check your account and confirmation messages before repeating the action.

Tell us what happened

  • The page address and the action you were trying to complete.
  • The exact error message and approximate time, including your time zone.
  • Your browser, device and file type and size, plus the order number if there is one.
  • Never send passwords or full payment card details.